1. Overview

At Evans Cycling, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returning products and receiving refunds.

2. Returns

• Eligibility: You may return most items purchased from Evans Cycling within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase is required.
• Non-Returnable Items: Certain items are not eligible for return, including:
  • Gift cards
  • Customized or personalized items
  • Items marked as “Final Sale”
  • Perishable goods (e.g., food, drinks)
  • Health and personal care items (e.g., helmets, gloves) if used

3. Return Process

• Initiate a Return: To start a return, please contact our customer service team at [Email Address] or [Phone Number] with your order number and reason for return. We will provide you with return instructions and a return authorization number.
• Packaging: Carefully repack the item in its original packaging, including all accessories, manuals, and parts. Use a secure shipping method to prevent damage during transit.
• Shipping: You are responsible for the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria. If the item is approved, we will process your refund.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will issue a store credit.
• Processing Time: Please allow up to 14 days for the refund to be processed and appear on your statement. Processing times may vary depending on your payment provider.
• Restocking Fee: A restocking fee of [Percentage]% may apply to returns that do not meet our return criteria or are returned without prior authorization.

5. Exchanges

If you received a defective or incorrect item, please contact our customer service team at [Email Address] or [Phone Number]. We will arrange for a replacement item to be sent to you at no additional cost.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt. Provide us with your order number, a description of the issue, and photos of the damaged or defective item. We will arrange for a replacement or refund, including return shipping costs.

7. Sale Items

Sale items are eligible for return and refund under the same conditions as regular-priced items, unless otherwise stated in the product description.